Packaging

Recycled Mailing Bags: Our recycled mailing bags are strong, durable, opaque and waterproof, perfect for protecting your orders against the elements. They are manufactured in the UK and made from recycled polythene.

Colompac ® Postal Box: Our postal boxes are fully degradable, recyclable and reusable and made from a minimum of 75% recycled materials. The box can be easily resealed using the returns closures in the unlikely event of a return or exchange. 

Kraft Butt-Jointed Tubes: Our kraft tubes are manufactured in the UK and made from 100% recycled cardboard.

Shipping

Please allow up to 2-3 working days for your order to be processed and dispatched. In most circumstances we will dispatch your order the day after your payment has cleared.

United Kingdom: Your order will be shipped Royal Mail 2nd Class. You order should arrive within *3 working days after dispatch, including Saturdays.

Europe: Your order will be shipped International Standard.  Your order should arrive within *10 working days after dispatch.

International: Your order will be shipped International Standard. Your order should arrive within *10-20 working days after dispatch.  

*These delivery times are guidelines and may vary due to mail handling procedures in certain countries. Due to the current pandemic we have been experiencing heavy delays with shipments. Our postal carrier has informed us that due to flight restrictions and reduced staffing, international packages can take 1 week before entering the domestic country. We understand this is frustrating but please know that we are doing everything on our end to make sure your order gets to you in a timely manner.

Returns

Exchanges: Please contact us with your exchange request within 14 days of receiving your order. We will then provide postage details on how to return your order to us. Your order should be sent back to us within 7 days of this confirmation to qualify for an exchange. Please return your items in their original packaging where possible. Once we receive your order, we will ship the replacement to you within 1-2 working days.

Returns: Please contact us with your refund request within 14 days of receiving your order. We will then provide postage details on how to return your order to us. Your order should be sent back to us within 7 days of this confirmation to qualify for an return. Please return your items in their original packaging where possible. Once we receive your order we will process the payment using the same account details used to make the initial order (normally same day).